Lessons from my first Globe GCash Amex purchase
December 05, 2012No, this is not another attempt to purchase makeup from Sephora. This post will be updated with the progress report.
CURRENT STATUS: Packages Delivered [12/20/2012]
Last Saturday, a friend begged asked me to buy stuff from Amazon. I obliged with the promise that I can also buy what I want, without having to share the shipping fees. Win-win!
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Okay, I didn't say they're not makeup-related; |
December 2
- I placed an order using the Gcash Amex debit card.
- A few minutes later, I received a text saying I successfully paid Php 42.12. (This must be for the $1 card verification charge equivalent to $1. I read that this was refundable but as of this date, no refund yet.)
- I received a text saying I successfully paid Php 2519.19, a lot less than my purchase total.
- I found out that one item out of the five ordered was shipped separately. I think it was because it came from a seller that's nowhere near the other four.
- I received another text saying I successfully paid Php 42.12.
- I received another text saying I successfully paid Php 84.24.
- At this point, I already started to wonder what these charge were for. Apparently, Globe Gcash Amex doesn't have ONLINE billing statements for the ONLINE purchases it was solely created for. How ironic.
- I called.the Globe Gcash hotline at 2882 to verify if the information as to which merchant I paid is obtainable for its customers-- I WAS TOLD IT WAS, BUT ONLY IF YOU CALL 2882. Then, I had to be on hold for a good 10 minutes before my questions were answered. Both Php 42.12 and 84.24 were for Amazon and Paypal verification, respectively. Amazon charged twice, one was for the initial use of the card, the other one was for the Amazon Prime trial (opting in the free trial allowed me to get the products shipped in just two days for free to Burbank, California where the My Shopping Box, US cargo forwarder associated with Globe GCash Amex, is located.)
- Later that night, I received a text saying I successfully paid Php 1216.84. This was the payment for the 5th item that was separated on shipment #2.
- By 11:23 PM, Manila time, both packages have been delivered to My Shopping Box.
December 6
- At 8 AM, Manila time, My Shopping Box still hasn't updated the package tracking site. Maybe my packages still hasn't been keyed in?
- As of writing, no refunds has been issued for all the verification done.
- I called the MSB hotline and was told that it will take 2-3 days of inspections and weight checks before the package is uploaded in my MSB profile. Good thing, I opted to use the Amazon Prime 2-day shipping.
- At around 5 PM, I received the shipping invoice from MSB and woaaah, this sucks.
- Freakin' USD 83.86 for things that are super light but bulky in nature. Almost twice the price of the items I ordered.
- I checked with Johnny Air and apparently, they have the same computation, which is to use the volumetric size of the package for the nature of the items being shipped, instead of the weight. So whether MSB or Johnny air, the shipping cost would be the same as they also use the same rates.
- Tonix, are we really gonna push through with having them shipped via Air travel? Should I try to shamelessly beg for a discount first?
- Tonix responded with a 'go'.
- LOL haven't updated for more than a week. Been really busy. As of today, the status is still "ORDER DEPARTED US"
- The packages are expected to arrive this week according to their customer service representative.
- Tonix share: Php 6088.4432 (breakdown to be posted later; converted based from 42.12 exchange rate)
- I woke up with this text message.
- I woke up around 5PM. The first thing that came out from my mouth was "FRAAAK!" Haha I remembered that the packaged was supposed to be delivered.
- I called MSB hotline, got transferred from one line to another until I got a representative who gave me the exact progress. "The package is already on the way to you."
- But after I hung up the phone, a few minutes later, I was called by said customer service representative and told me that the delivery will have to be rescheduled the next day. The delivery vehicle broke down and will not be able to reach me.
- I was promised that my package will be prioritize on Thursday. Sad, but I can live with it.
- I called MSB at 10AM to follow up. In verbatim, in a very jolly voice I was told, "Miss Jennever? Ako po yung nakausap niyo kahapon! On the way na po dyan yung packages niyo. Hintayin niyo na lang po."
- Now, I haven't even told her my tracking numbers nor my name. It's not everyday that I receive that kind of personal customer service so I was really thankful. I wasn't able to understand her name because it was kind of inaudible, but whoever you are, I shall be calling back and give you a commendation.
- An hour after, here they are! The lightest boxes I've ever carried. Such as waste of volumetric weight space, if you ask me.
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These two boxes only contain FIVE items. Placed the 1L water bottle for size reference. |
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Both boxes came sealed so you know your packages haven't been snooped in. |
Lesson 2: Even if they are sent to the cargo forwarder on the same time and date, using the same Amazon sales order number, if the items are arrived in two separate boxes, they will be tagged by MSB as two separate packages, no excuses. It's so they can be tracked separately. In our case, the 5th item came from Kentucky, which is roughly 2795 kilometers away from Nevada, so Amazon really had to separate this shipment. If you want to avoid this from happening, you can send them to relative/friend first so they can reorganize stuff.
Order Details
(Edit as of April 16, 2014: I converted the dollar values so it would be easier to understand. Please only consider those in red font.)
Shipment #1
Php 2519.19 deducted by Globe for Amazon box #1
Php 42.12 deducted by Globe for Amazon card verification; equivalent to $1
Php 2270.69 MSB shipping to Philippines charge of box #1
Shipment #2
Php 1216.84 deducted by Globe for Amazon box #2
Php 42.12 deducted by Globe for Amazon Prime verification; equivalent to $1
Php 1261.45 MSB shipping to Philippines charge of box #2
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Subtotal paid to Amazon for both boxes: Php 3736.03
Subtotal paid for MSB shipping to the Philippines: Php 3532.14Total Amount Paid via GCash Amex: Php 7268.17
(excl. verification charges)
Tonix share: Php 6088.4432 (His 3-pc purchase + total shipping fee)
My share: Php 1179.7268 (2-pc purchase)
Subtotal paid for MSB shipping to the Philippines: Php 3532.14Total Amount Paid via GCash Amex: Php 7268.17
(excl. verification charges)
Tonix share: Php 6088.4432 (His 3-pc purchase + total shipping fee)
My share: Php 1179.7268 (2-pc purchase)
Edit:
Edit: The total amount I crossed off on the first edit was the amount I paid to Amazon for all our purchases, not my share. Thanks to the commenters for pointing this out to be sorted
To read the GCash Amex FAQs, click here.