True to the photos you see on the website, Casa Ibiza really is photogenic in real life, even with the unkempt resort, everything looks good in photos. The real cause for our whole team's pledge to never go back with friends and family was really simple and could have been prevented, that is very unsatisfactory customer service.

Being from a company that provides IT services, we have been living on a standard of providing service that is nothing short of our best, which is why it was frustrating how everything has been handled--from the reservations to the logistics.


Let me also disclose that we availed a voucher from a deal-buying site. Does this entitle us to be given subpar service? No. Also, as per TripAdvisor, even without deal sites, the reviews are leaning towards bad. So it can't be just us, right?

Main swimming pool.

Wading pool, whatever the heck that is.

On the upside, you are allowed to eat the food you order from the restaurant at the poolside.

Downside of ordering is that it takes them really a long time to prepare. A 1-hour wait for cheesesticks and fruit shake? Really? We were the only ones ordering so we can't understand how it took that long. We wanted to take over the kitchen and cook for ourselves-- which brings us to the corkage fees issue.

Photo from Casa Ibiza Facebook page

We saw a photo from their Facebook page under the "Photographs taken by guests" album that people were grilling liempo so we inquired if we can do the same. We promptly received an email from Danielle Lee and as it turns out, it was Divine Lee's shots (her sister, model, celebrity, role model ko haha I love her) and she was only taking the photos to show how the food is being cooked. But we CAN avail the cook-your-own-food drama, but we'll have to pay... wait for it... 700 pesos. EACH. And that, my friends, was the discounted rate. Obviously, we opted out.

So for both lunch and dinner, we just decided to eat outside, rather than spend a ridiculous amount of money so we can grill and/or wait for their kitchen staff to bring out the ordered dished in a timely manner.

The deal came with free breakfast. It was decent but not great. Acceptable though, since it's free. There were three breakfast items to choose from: corned beef, tapa and ham. It came with orange juice.




Another pro, (that I could think of) was the free horseback riding sessions. You are not obligated to, but a tip for manong would be nice. 


More photos of the place.

Unkempt cabana, morning na to ah, makalat pa rin :'(

Where we stayed

Bar/dining area

We were frustrated. I even wished the photos didn't turn out to be this appealing, because really, it won't compensate for all the trouble, and that feeling of dissatisfaction. I don't know if they are just understaffed or the training was poor. I'd like to say though that it has a potential to be a go-to place to relax.