Sunday [07/14]
I placed my order on a Sunday and paid via mobile banking transfer right after and sent my payment details as instructed, knowing full well that it will take them one business day to confirm my payment.
Monday [07/15]
I didn't receive any payment confirmation nor delivery notification.
Tuesday [07/16]
I received an Order Cancellation Alert in my email, which was sent late at night. I wasn't able to see this until around 3AM, Wednesday. This email was sent to me because according to them, they haven't received my payment yet.
Wednesday [07/17]
As soon as I saw an email, I replied saying how could they have missed my payment details after two business days. I also forwarded my original payment details, containing the screenshot of my transfer confirmation. Apart from this, I got a customer feedback survey wherein I answered with all dissatisfaction with their customer service. Then just to be sure, I once again entered my payment details.
Thursday [07/18]
Early in the morning, I got a payment confirmation email from them. Later that day, I got a text saying my order will be delivered within the day. It didn't arrive.
Friday [07/19]
The Zalora box (pictured above) finally arrived in the afternoon.
